What is steam cleaning?
The concept of steam cleaning carpets is not real. In order to steam clean, a temperature of 212 must be maintained. This is impossible and no carpet cleaner is cleaning at this temperature. This is a marketing tool that companies may use. The correct term to use is hot water extraction.
How do companies charge such a low price, i.e. $9.95 per room or $129 for an entire house?
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How come the last time I had my carpets cleaned the price I was charged was more than double of what I was quoted over the phone?
Those advertisements and prices are meant to get your attention and make sales. Typically, prices that seem too low probably are. These prices may not include spot removal, deodorizers, carpet protectors (i.e. scotch guard) and other services essential to ensure the best cleaning results. These services are considered extras and will be billed to the customer separately. Honesty Clean Carpets pricing is fair and straightforward. We do not use bait and switch techniques.
Which is the best method to clean carpets?
The governing body of carpet cleaning, The Institute of Inspection, Cleaning and Restoration (IICRC) list 5 approved methods of carpet cleaning. Each method has its advantages and disadvantages. Honestly Clean Carpets are experts in all approved methods and apply the appropriate method to meet our customers' expectations and soiling conditions.
How often should I get my carpets cleaned?
The frequency depends upon the soil and conditions of each carpet. In many instances, an annual cleaning is appropriate. Conditions such as animals, heavy traffic, and young children are situations where more frequent cleaning may be necessary. We provide our customers with solutions tailored to their individual needs.
Is there "special water" or other "secret processes" that specific companies have?
No. There are no secret formulas or processes in the carpet cleaning industry. Companies are marketing themselves when making these claims. The governing body of carpet cleaning, the IICRC, does not promote any of these methods nor are they incorporated into the "best practices" for Carpet Cleaning. Getting the best results is a combination of many factors including, the amount of soil in the carpets, technician training and experience, equipment and cleaning agents used.
What process does Honestly Clean Carpets use?
Honestly Clean Carpets are experts in all approved carpet cleaning methods. We have state of the art hot water extraction equipment as well as low moisture techniques. We recommend all consumers understand the process to be used on their carpets. This includes the training of the technicians, the equipment and techniques used and finally, the cleaning agents and philosophies followed. There is a lot of knowledge an individual must have to be an excellent carpet cleaner. One must understand carpet fiber, chemistry, the principles of cleaning, the equipment available, and finally the latest advancements and the best practice methods currently being used in the industry. Consumers should demand the highest standards when letting anyone in their home.
Can carpets be dry-cleaned?
It is a federal law that wall-to-wall carpets cannot be dry-cleaned. The chemicals are too dangerous when airborne and would be a safety hazard. All processes on carpets must have moisture involved. This is a marketing tool that companies may use to emphasize shorter drying times.
How long is the drying time?
Drying times are dependent on many factors including; amount of soiling, cleaning technique used, the equipment used, the temperature, humidity and air circulation. We have low moisture techniques that enable the carpets to be used immediately. For all processes, we use the latest equipment available and can provide you with the shortest drying times possible.
What is Certification in the carpet cleaning business, who is the IICRC?
The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is an independent certification body established in 1972. This international organization sets the standards for the carpet, upholstery and tile cleaning techniques. IICRC certification is the minimum standard any technician should have. It does not guarantee a technician's competence, but it does indicate that they are trained and passed the certification requirements.
What are the requirements for a certified technician?
- Has attended an IICRC approved school and successfully completed an IICRC exam.
- Is required to receive ongoing education.
- Is pledged to do business with you honestly, to observe the IICRC Code of Ethics, and to maintain the highest level of workmanship and service.
IICRC certified cleaners are respected and recognized in the industry. Many manufacturers recommend IICRC certified cleaners to care for their warranted products.
Do I have to be home when you are there?
It is necessary to go over our customers concerns and expectations before the job begins. It is not necessary for you to be home at the time we clean your carpets.
